Frequently Asked Questions

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  1. What is the warehouse’s phone number and address?
    We suggest that you carefully read the «Lot details» section of the sale or communicate with the «contact person». You will find the locations in the «Lot details».
  2. What is the transport company?
    We suggest that you consult and carefully read the «Lot details» section of the sale or communicate with the «contact person». You will find the locations in the «Lot details».
  3. Where is the item located?
    We suggest that you consult and carefully read the «Lot details» section of the sale or communicate with the «contact person». You will find the locations in the «Lot details».
  4. Can I view the item?
    Yes. However, you must communicate with the contact person and make an appointment. You will find the locations in the «Lot details» of the sale.
  5. Where do I find more details about the item?
    We suggest that you consult and carefully read the «Lot details» section of the sale or communicate with the «contact person». You will find the locations in the «Lot details».
  6. Can I send a third party to pick up the item?
    You can authorize someone to pick up the item for you. However, he or she must present the Bill of sale and the Authority to release as well as a picture ID. Please communicate directly with the «sales representative» to make the arrangements.
  7. How can I cancel my bid?
    Unfortunately, it is not possible to cancel a bid. However, you can lower the amount of the bid before the auction closes. This way, you can modify your bid to $0.01 (1 cent) or to $0,01 above the upset price (provided that this amount has not already been proposed). You will be assured to conclude a good deal or to lose the auction.
  8. How can I modify my account’s information?
    In order to modify your profile’s personal information, including your email address, you have to use the email address that you used for your last connection to GCSurplus. You only have to connect to your GCSurplus account and to click on «My Registration». Then you will be able to make all the modifications required and click «update.» The changes you brought to your profile will be automatically updated.
  9. How can I solve a problem regarding access to my account?
    We sent you an activation email (the original message might be located in your «unwanted» file). Please click on the attached link to activate your account. You will then be able to access your account. It is also important to make sure that the «cookies» are activated.
  10. How can I solve a payment problem?
    In order to change or modify your payment method, you must contact the «sales representative». The items can be paid by certified check, postal money order, credit card or debit on site with a picture ID.
     
    In case you are still facing problems regarding your payment, please call 1-844-991-1385 or write to gcsurplus@tpsgc-pwgsc.gc.ca so we can help you.
  11. How can I subscribe to sale’s notices?
    First, you need to access your GCSurplus account and click on «My Registration». Then, scroll through the menu and click on «parameters and notifications». Select the groups of items in which you are interested and, if you want to, specify the region(s) you would like them to come from. Click on Update to save the information you entered.
  12. Can my item be shipped outside Canada?
    The items can be shipped outside Canada in certain situations. However, the shipping must be coordinated by the buyer and has to be prepaid. Our employees can help with the packaging if the item is located at one of our warehouses, but we are not responsible for any damage related to packaging.
     
    Shipping is rarely possible when the item is sold from a client minister’s location. You must communicate directly with the «sales representative» and inform yourself of the possible shipping arrangements.
  13. How do I know if I won the bid?
    If you are the winning bidder, you will receive an email (Acceptance of Offer) in the 48 hours following the end of the auction. The acceptance of offer includes a link to the items’ bill and the payment directives. You will have 3 days to make the payment. Once the bill paid, the status of the auction will be «Sold».
     
    If for any reason you do not pay the bill in 3 days, your account will be disabled for 30 days and we will offer the item to the second winning bidder.